Showing all 3 results

  • Sale! Advanced Customer Service

    Advanced Customer Service

    Original price was: ₱1,899.00.Current price is: ₱1,499.00. + VAT

    Advanced Customer Service

    Program Overview

    Are you ready to elevate your company’s customer service skills to an Advanced level and create exceptional experiences that foster loyalty and engagement? This course is designed for those who already understand the basics and want to deepen their expertise. Equip yourself and your front-line staff with advanced techniques to handle complex customer situations and build lasting relationships.

     

    Objectives

    • Understand customer service from the client’s perspective
    • Recognize the importance of keeping end-users satisfied
    • Identify key attitudes for effective service
    • Develop the people skills necessary for customer retention
    • Create personal strategies for exceptional service delivery
    • Analyze complex customer issues and craft effective solutions

    Target Participants

    This Advanced course is tailored for front-liners, salespeople, supervisors, managers, and anyone committed to mastering high-level customer interactions.

     

    Outline of Topics

    Module 1: Introduction

    • Welcome Participants
    • Course Overview
    • Learning Outcomes

    Module 2: Understanding Client Service

    • Customer Service from the Client’s Perspective
    • The Importance of After-Sales Service
    • The Role of Client Service in Marketing
    • Impactful Help Lines
    • Techniques for Catering to Specific Needs


    Module 3: Delighted Customers Come Back

    • The Importance of Customer Satisfaction
    • The Impact of Repeat Buyers
    • Client Servicing That Shapes Your Reputation
    • Customer Satisfaction vs. Customer Delight

    Module 4: Personal Growth & Productivity

    • People Skills and Buyer Retention
    • The New 7 P’s of Service Excellence
    • Motivation and Quality Service
    • Strategies to Enhance Productivity
    • Building Rapport and Trust

    Module 5: Client Engagement & Retention

    • Positive Techniques for Various Scenarios
    • The Value of Loyal Customers
    • Demonstrating Patience and Professionalism
    • Client Loyalty Marketing
    • Troubleshooting Effectively

    Module 6: Your Personal Game Plan

    Transform Your Customer Service!
    Don’t miss this opportunity to transform your customer interactions from basic to ADVANCED!

    Register today and enroll your team to ensure they have the skills needed to deliver exceptional service that keeps customers coming back!

     

     

     

     

    Resource Speaker

    Ms. Carolina D. Tan, AICI CIP
    Licensed IITTI Master Trainer

    Click here for her profile.

     

     

    Training Investment

    REGULAR RATE
    Php 1,899.00 + VAT

    EARLY BIRD RATE
    Php 1,499.00 + VAT until April 23, 2025

    GROUP RATE
    Php 1,399.00 + VAT per pax for 5 – 14 pax

    SUPER GROUP RATE
    Php 1,199.00 + VAT per pax for 15 or more pax

    BIRTHDAY MONTH PROMO – FREE SEAT
    Register within Your Birthday Month with at least 2 Paid Pax @Php1,899.00+ VAT per pax (Must present proof of date of birth)

    JOIN NOW PAY LATER PROMO
    Pay After 30 Days from the date of the Masterclass @ Php2,099.00+ VAT per pax

    Presentation Materials and the Digital Certificate will be provided

     

     

    In-House Training

    Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

    Click here for more information.

     

     

    IMPORTANT REMINDERS

    REGISTRATION.
    You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT.
    When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
    On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

     

    PAYMENT
    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:
    Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    Masterclass access links.
    Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

    Terms and Conditions.
    By registering you agree to our Terms and Conditions and acknowledge our Privacy Policy.

     

    Thank you and enjoy!

    Keep safe and God Bless!

  • Personality Development and Image Management

    Personality Development and Image Management

    1,899.00 + VAT

    Personality Development and Image Management

    Introduction

    Harness the power of image and personality to elevate your professional presence and company brand. This masterclass is designed to equip your team with the skills to stand out, gain respect, and achieve success.

    Decision-makers, ensure your employees have the tools to climb the corporate ladder, excel in sales and customer service, and represent your brand with confidence and distinction.

    Empower your employees to create positive first impressions, embody professionalism, and reinforce your company’s image.

     

    Program Overview

    This special learning session provides participants with essential strategies to enhance their professional image and personal growth. Participants will learn how to project confidence, credibility, and capability, aligning their personal brand with their company’s values. Through a series of interactive modules, attendees will explore the significance of image management, develop a polished professional presence, and master the traits of a winning personality. This program aims to equip individuals with the tools necessary to succeed in their careers and make lasting impressions.

     

    Objectives

    • Understand the role of image management in the workplace.
    • Recognize the benefits of a positive business image for both men and women.
    • Appreciate the importance of respectability in one’s presence.
    • Create an authentic, appropriate, and attractive personal image.
    • Build a professional image that conveys confidence, credibility, and capability.
    • Identify personality traits that could hinder career progression.
    • Establish a strong professional presence through proper dressing and grooming.
    • Demonstrate effective strategies for strengthening professional impressions.
    • Develop actionable plans to transition from mediocrity to magnificence.

    Major Takeaways

    • Understanding the role of image management in the workplace.
    • Techniques for developing a professional image that inspires confidence.
    • Strategies for cultivating a charismatic and magnetic personality.
    • Knowledge to avoid common image breakers in professional and social interactions.
    • Implementation of the 7-38-55 rule to maximize personal impact.
    • Methods to increase likeability through improved appearance, behavior, and communication.
    • Guidance on navigating the nuances of professional and personal grooming.
    • Creation of a personalized game plan for continuous personal development.
    • Alignment of personal image with company brand for increased professional success.

     

    Outline of Topics

    Module 1: Introduction

    • Welcome participants
    • Course overview
    • Learning outcomes

    Module 2: Significance of Image Management

    • How We See Ourselves vs. How the World Sees Us
    • Using the 7-38-55 Rule for Maximum Gain
    • Cultivating Self-Worth that Opens Doors

    Module 3: Polished Image at Work

    • Benefits of a Professional Business Image
    • The 3 Key Elements to Establish Your Remarkable Presence
    • Your Reputation Precedes You

    Module 4: Confident, Credible & Capable Personality

    • The Magic of Charisma: Personal Touch of Leadership
    • Would You Rather be Charming or Magnetic?
    • Traits You Can Master for a Winning Personality

    Module 5: Image Maker with the Right Wardrobe & Grooming

    • Errors for Business & Social Interactions
    • Hygiene in the Workplace: A Plus to One’s Professional Appearance
    • Image Breakers to Avoid

    Module 6: Authentic, Appropriate & Attractive Disposition

    • Turn-Off Traits to Stay Away From
    • Tips for a Winning Personality Through ABC’s (Appearance, Behavior, Communication)
    • Increasing Your Likeability Factor

    Module 7: Effective Communication Skills

    • Mastering Verbal and Non-Verbal Communication
    • Active Listening Techniques
    • Building Rapport and Trust

    Module 8: Enhancing Professional Presence

    • Projecting Confidence in Various Settings
    • Adapting Your Image for Different Professional Scenarios
    • Balancing Authenticity and Professionalism

    Module 9: Personal Branding

    • Defining Your Personal Brand
    • Aligning Your Brand with Company Values
    • Promoting Your Brand Through Consistent Actions

    Module 10: Your Personal Game Plan

     

     

     

    Resource Speaker

    Ms. Carolina D. Tan, AICI CIP
    Licensed IITTI Master Trainer

    Click here for her profile.

     

     

    Training Investment

    REGULAR RATE
    Php 1,899.00 + VAT

    EARLY BIRD RATE
    Php 1,499.00 + VAT until March 21, 2025

    GROUP RATE
    Php 1,399.00 + VAT per pax for 5 – 14 pax

    SUPER GROUP RATE
    Php 1,199.00 + VAT per pax for 15 or more pax

    BIRTHDAY MONTH PROMO – FREE SEAT
    Register within Your Birthday Month with at least 2 Paid Pax @Php1,899.00+ VAT per pax (Must present proof of date of birth)

    JOIN NOW PAY LATER PROMO
    Pay After 30 Days from the date of the Masterclass @ Php2,099.00+ VAT per pax

    Presentation Materials and the Digital Certificate will be provided

     

     

    In-House Training

    Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

    Click here for more information.

     

     

    IMPORTANT REMINDERS

    REGISTRATION.
    You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT.
    When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
    On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

     

    PAYMENT
    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:
    Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    Masterclass access links.
    Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

    Terms and Conditions.
    By registering you agree to our Terms and Conditions and acknowledge our Privacy Policy.

     

    Thank you and enjoy!

    Keep safe and God Bless!

  • Work Attitude and Values Enhancement

    Work Attitude and Values Enhancement

    1,755.00 + VAT

    Work Attitude and Values Enhancement

     

    Introduction

    In today’s fast-paced business world, a positive work attitude and values are essential for driving productivity and success. But how can you inspire your team to adopt a more positive mindset and work ethic? How do you lessen lackluster performance, high turnover, and constant burnout?

    Unlock your team’s full potential by igniting a productive work attitude and values. Find out how you can boost performance, inner drive and create a collaborative and innovative work environment.

    Join our “Enhancing Work Attitude and Values” masterclass to uncork remarkable results.

    Program Overview

    A negative work attitude can lead to decreased morale, decreased productivity, and increased turnover. On the other hand, a positive work attitude can lead to increased motivation, increased productivity, and increased job satisfaction.

    In this program, we’ll explore the importance of soft skills, happiness, and core values in the workplace and provide you with a step-by-step plan to develop a positive work environment that drives results. You’ll learn how to identify and adapt critical core values that will make you indispensable, develop your image and reputation, and create a personal game plan for success.

    By the end of this program, you’ll be equipped with the knowledge and skills necessary to inspire your employees to adopt a more positive mindset and work ethic, leading to increased productivity, motivation, and job satisfaction.

    Objectives

    • What are soft skills and why does it account for 85% of career success
    • The 5 Great Reasons Why Happiness Increases Productivity
    • Identifying the right work attitudes for impact in a post-COVID reality
    • What specific people skills will create distinct advantages for personal and professional success
    • Define personal goal priorities including motivations for achieving work-life balance
    • Develop your image strategies that will make you stand out and shine
    • Identify and adapt critical core values that will make you indispensable
    • Develop and name at least 3 game plans that will transition participants from feeling restless to resilient
    • Plus… a bonus of one more!

    Major Takeaways

    • To understand the importance of soft skills in career success
    • To identify the benefits of happiness in productivity
    • To develop personal goal priorities and motivations
    • To create a strong image and reputation
    • To adapt critical core values that will make you indispensable

     

    Outline of Topics

    Module 1: Introduction

    • Welcome participants
    • Course overview
    • Learning outcomes

    Module 2: Top Soft Skills Employers Look For

    • What are soft skills & relevant examples
    • Why do soft skills account for 85% of career success?
    • Embracing your God-given people skills for influence this 2021

    Module 3: The Behavior of Success

    • Who Am I
    • Making Happiness Count
    • Attitude of Gratitude & Contentment

    Module 4: Ethics and Critical Values

    • Believability & You
    • Personal Mission, Vision and Life Goals
    • Motivation at Present & Reforming the Future

    Module 5: Overcoming Setbacks

    • Owning Your Role in the Company: Career Title vs Career Task
    • Effective Time Management
    • Character and Decision Making: Learning From Your Weaknesses

    Module 6: Your Personal Game Plan

     

     

    Resource Speaker

    Ms. Carolina D. Tan, AICI CIP
    Licensed IITTI Master Trainer

    Click here for her profile.

     

     

    Training Investment

    REGULAR RATE
    Php 1,755.00 + VAT

    EARLY BIRD RATE
    Php 1,455.00 + VAT until January 17, 2025

    GROUP RATE
    Php 1,355.00 + VAT per pax for 5 – 14 pax

    SUPER GROUP RATE
    Php 1,155.00 + VAT per pax for 15 or more pax

    BIRTHDAY MONTH PROMO – FREE SEAT
    Register within Your Birthday Month with at least 2 Paid Pax @Php1,755.00 + VAT per pax (Must present proof of date of birth)

    JOIN NOW PAY LATER PROMO
    Pay After 30 Days from the date of the Masterclass @ Php1,955.00 + VAT per pax

    Presentation Materials and the Digital Certificate will be provided

     

     

    In-House Training

    Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

    Click here for more information.

     

     

    IMPORTANT REMINDERS

    REGISTRATION.
    You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT.
    When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
    On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

     

    PAYMENT
    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:
    Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    Masterclass access links.
    Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

    Terms and Conditions.
    By registering you agree to our Terms and Conditions and acknowledge our Privacy Policy.

     

    Thank you and enjoy!

    Keep safe and God Bless!

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