Telephone and Email Etiquette

Introduction

How do you represent yourself & your business to customers superbly via telephone communication & email etiquette?

How do you seal your greeting, tone of voice, choice of words & close a call that ends positively with clients?

TODAY we are pleased to offer this special online training customized just for Y-O-U!

TELEPHONE ETIQUETTE refers to the way you use manners & tact to define yourself and the company you are standing for. How you communicate on the phone when people do not see you reflects on your professional image, and that in turn affects the competence of your organization. With proper training, you can be assured that information flows smoothly and precisely as it should be.

EMAIL ETIQUETTE refers to the principles of behavior that one should use when writing or answering email messages. It is also known as the code of conduct for electronic communication and this depends greatly upon to whom we are writing to – friends & relatives, partners, customers, superior or subordinates. Good email etiquette reflects well on us, improves our public perception and persona plus increases the chance of a prompt and comprehensive response.

“TELEPHONE & EMAIL ETIQUETTE” is a must-take! The Top 3 reasons:

1. You are best equipped to represent your company and brand with excellence.
2. You are able to live & project a professional image and voice that customers will be drawn to.
3. You are able to achieve positive results and increase your client satisfaction rating.

 

“How a CALLER perceives their first interaction with your business is the basis for which they will forever think of your company. Make it a solid one!” 

“Do you know that 33% of email recipients click open their inbox based on subject line alone?”

 

Major Takeaways

• What kind of impressions are created & identifying one’s pivotal role
• Why using proper etiquette is essential when doing business over the phone
• How conducting telephone communication is a reflection of your competence & credibility
• The importance of active listening when on the line with your customers
• How to project a professional & positive attitude in every call
• Identifying the 7 P’s of call handling excellence
• Be reminded of email etiquette best practices & their advantages for your business
• Develop your personal strategies to become the patient-professional for your client
• Adapt using positive coping techniques for diffusing an irate caller & email complainant
• Develop 3 Game Plans to transition participants from feeling tired to triumphant!

 

Outline of Topics

Module 1. INTRODUCTION

• Welcome participants
• Course overview
• Learning outcomes

Module 2. LEARNING TO LISTEN

• Top tips to improve one’s listening skills on the telephone
• Focus, demonstrating empathy & asking questions
• Eliminating distractions, taking notes, confirm & summarize

Module 3. THE COMPETENT COMMUNICATOR

• Enhancing confidence via non-verbal & verbal communication
• Building positive client relationships through your words
• Get to the point & how to say it

Module 4. PROFESSIONALIZING THE TELEPHONE INTERACTION

• Proper way of placing a call, answer calls, leave & take messages
• Transfer, hold & how to politely end a call
• Tips & tricks of the trade

Module 5. EMAIL ETIQUETTE

• Make the Right Impression on Anyone With Your Writing
• Email Etiquette Every Professional Should Know
• Understanding the Rules of Business Email Engagement
• From Bad Netiquette to Perfection
• Best Practices for Email Protocol in the Workplace

Module 6.  YOUR PERSONAL GAME PLAN

 

 

Resource Speaker

Ms. Carolina D. Tan, AICI CIP
Licensed IITTI Instructor

Click here for her profile.

 

 

Training Investment

REGULAR RATE
Php 1,899.00 + VAT

EARLY BIRD RATE
Php 1,499.00 + VAT until February 21, 2025

GROUP RATE
Php 1,499.00 + VAT per pax for 5 – 14 pax

SUPER GROUP RATE
Php 1,199.00 + VAT per pax for 15 or more pax

BIRTHDAY MONTH PROMO – FREE SEAT
Register within Your Birthday Month with at least 2 Paid Pax @Php1,899.00+ VAT per pax (Must present proof of date of birth)

JOIN NOW PAY LATER PROMO
Pay After 30 Days from the date of the Masterclass @ Php2,099.00+ VAT per pax

Presentation Materials and the Digital Certificate will be provided

 

 

In-House Training

Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

Click here for more information.

 

 

IMPORTANT REMINDERS

REGISTRATION.
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CHECK OUT.
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BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

 

PAYMENT
POWERMAX provides three (3) payment options:
(1) Bank Deposit/Online Bank Transfer
(2) G-Cash
(3) PayPal/Credit or Debit Card Through PayPal 

Bank Deposit or Online Bank Transfer / G-Cash
If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

IMPORTANT:
Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

Payment Through PayPal
If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

Masterclass access links.
Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

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Thank you and enjoy!

Keep safe and God Bless!