Advanced Customer Service

Program Overview

Are you ready to elevate your company’s customer service skills to an Advanced level and create exceptional experiences that foster loyalty and engagement? This course is designed for those who already understand the basics and want to deepen their expertise. Equip yourself and your front-line staff with advanced techniques to handle complex customer situations and build lasting relationships.

 

Objectives

• Understand customer service from the client’s perspective
• Recognize the importance of keeping end-users satisfied
• Identify key attitudes for effective service
• Develop the people skills necessary for customer retention
• Create personal strategies for exceptional service delivery
• Analyze complex customer issues and craft effective solutions

Target Participants

This Advanced course is tailored for front-liners, salespeople, supervisors, managers, and anyone committed to mastering high-level customer interactions.

 

Outline of Topics

Module 1: Introduction

• Welcome Participants
• Course Overview
• Learning Outcomes

Module 2: Understanding Client Service

• Customer Service from the Client’s Perspective
• The Importance of After-Sales Service
• The Role of Client Service in Marketing
• Impactful Help Lines
• Techniques for Catering to Specific Needs

Module 3: Delighted Customers Come Back

• The Importance of Customer Satisfaction
• The Impact of Repeat Buyers
• Client Servicing That Shapes Your Reputation
• Customer Satisfaction vs. Customer Delight

Module 4: Personal Growth & Productivity

• People Skills and Buyer Retention
• The New 7 P’s of Service Excellence
• Motivation and Quality Service
• Strategies to Enhance Productivity
• Building Rapport and Trust

Module 5: Client Engagement & Retention

• Positive Techniques for Various Scenarios
• The Value of Loyal Customers
• Demonstrating Patience and Professionalism
• Client Loyalty Marketing
• Troubleshooting Effectively

Module 6: Your Personal Game Plan

Transform Your Customer Service!
Don’t miss this opportunity to transform your customer interactions from basic to ADVANCED!

Register today and enroll your team to ensure they have the skills needed to deliver exceptional service that keeps customers coming back!

 

 

 

 

Resource Speaker

Ms. Carolina D. Tan, AICI CIP
Licensed IITTI Master Trainer

Click here for her profile.

 

 

Training Investment

REGULAR RATE
Php 1,899.00 + VAT

EARLY BIRD RATE
Php 1,499.00 + VAT until April 23, 2025

GROUP RATE
Php 1,399.00 + VAT per pax for 5 – 14 pax

SUPER GROUP RATE
Php 1,199.00 + VAT per pax for 15 or more pax

BIRTHDAY MONTH PROMO – FREE SEAT
Register within Your Birthday Month with at least 2 Paid Pax @Php1,899.00+ VAT per pax (Must present proof of date of birth)

JOIN NOW PAY LATER PROMO
Pay After 30 Days from the date of the Masterclass @ Php2,099.00+ VAT per pax

Presentation Materials and the Digital Certificate will be provided

 

 

In-House Training

Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

Click here for more information.

 

 

IMPORTANT REMINDERS

REGISTRATION.
You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

CHECK OUT.
When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

 

PAYMENT
POWERMAX provides three (3) payment options:
(1) Bank Deposit/Online Bank Transfer
(2) G-Cash
(3) PayPal/Credit or Debit Card Through PayPal 

Bank Deposit or Online Bank Transfer / G-Cash
If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

IMPORTANT:
Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

Payment Through PayPal
If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

Masterclass access links.
Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

Terms and Conditions.
By registering you agree to our Terms and Conditions and acknowledge our Privacy Policy.

 

Thank you and enjoy!

Keep safe and God Bless!